”” FAQ Page

We use cookies to give you the best experience. If you do nothing, we'll assume that's OK.

OK, I don't mind using cookies No thanks
Free Ground Shipments in 48 States

Pre-Orders

A “pre-order” is a newly announced product that has not been made commercially available yet. When a customer places a “pre-order,” he is reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Pre Order icon on the product page. All pre-orders must be pre-paid in full to reserve the product.

All customers are eligible to place pre-orders, however, priority is based upon your VIP Rewards member status.

At this time, all RV and Auto Parts pre-orders require to be paid in full.

If you do not wish to pre-pay for pre-orders, you can request a “stock notification” by logging into your account. Simply check the box in the stock notification section on the right-hand side of the product page, just below the “add to wish list” button. An email will be sent to you as soon as open stock of the product becomes available.

Any item showing the pre-order button next to it means that item is on order but has yet to be released. You may order any pre-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the pre-order items you wish to order.

RV and Auto Parts will notify you via email as soon as your pre-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival.

IMPORTANT NOTE: An order containing in-stock items and pre-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the pre-ordered item from your cart and placing a separate order for it.

Back-Orders

A “back order” is a previously available item that is temporarily out of stock. When a customer places a “back order,” he or she is reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Back Order icon on the product page. All Back-Orders must be pre-paid in full to reserve the product.

Back-orders are saved in a "first come, first served" Basis.
RV and Auto Parts always attempts to secure enough products to fulfill 100% of customer back-orders. All back-order customers will be notified via email when the product is being shipped to your address.

All customers are eligible to place back-orders; however, priority is based upon first come first serve basis.

At this time, all RV and Auto Parts back-orders require to be paid in full.

If you do not wish to pre-pay for back-orders, you can request a “stock notification” by logging into your account. Simply check the box in the stock notification section on the right-hand side of the product page, just below the “add to wish list” button. An email will be sent to you as soon as open stock of the product becomes available.

Any item showing the back-order button next to it means that item is on order but not currently available. You may order any back-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the back-order items you wish to order.

RV and Auto Parts will notify you via email as soon as your back-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival.

IMPORTANT NOTE: An order containing in-stock items and back-ordered items will not ship until ALL ITEMS of that order are in stock and available. Some exceptions do apply. To receive your in-stock items sooner, consider removing the back ordered item from your cart and placing a separate order for it.

Ask Your Questions

×